Privacy Policy

King's Health Partners is committed to protecting Your privacy. If You have any queries about this statement, please contact:

King's Health Partners
Ground Floor, Counting House Guy's Hospital
London SE1 9RT

Data Protection Officer

The Data Protection Officer for King's Health Partners is Albert Chan, Assistant Director of Business Assurance, King’s College London. Contactable at

What is Our Legal Basis for Collecting Information?

We collect and process Your data on a lawful basis and for reasons of contractual necessity - to provide You with products, services, or events that You may order on our website.

Data Collection Principles

King's Health Partners, its partner institutions, and external collaborators are required to observe personal data handling practice by:

  • complying with applicable data protection legislation
  • collecting and using the personal data fairly and lawfully
  • transferring the personal data within their institution and to any authorised third-parties only on a need-to-know basis
  • ensuring that the personal data is up to date and accurate
  • establishing appropriate retention periods for the personal data
  • ensuring that learners’ rights as data subjects can be appropriately exercised and that contact details are available to learners wishing to exercise their rights
  • providing adequate security measures to protect the personal data
  • ensuring that all staff handling personal data receive adequate training and are made aware of good practice in data protection
  • complying with their own internal data protection policies and guidelines

How do we collect information?

We obtain Your personal information when You register on the Learning Hub, and when You make a payment. Additionally, we obtain Your personal data when You contact us via email, telephone, or the Learning Hub Contact function. We may also receive Your data when someone buys a product, or registers You for an event, on Your behalf.

What information do we collect?

The information the Learning Hub asks from customers’ full name, email address, title, telephone number, company/organisation and address. The same information is also collected for attendees who are being booked for by the customer. Debit or credit card details are also asked for on our site, but these are not stored and processed by King’s Health Partners, but by our card payment processor in accordance with relevant regulations.

There may be other additional information which is relevant to the product or service You are purchasing, or the booking You are making. This information is specific to the product, service, or event and will vary.

How do we use this information?

Your personal information will be used to provide You with the e-learning materials You order, and for administration purposes. The King's Health Partners staff may also contact You if there are any issues with Your Order.

You agree and accept that We will need to share Your personal information with our service providers for these purposes.

Do we use 'Cookies'?

Cookies are text files, which identify a user's computer to our server. Cookies in themselves do not identify the individual user, just the computer used.

The primary cookies used by the Learning Hub are ones which remember Your session and remember what You had added to Your basket. You can reject cookies. Most browsers allow You to refuse cookies - consult the help information for Your specific browser. But please be aware that most Learning Hub cookies, are necessary for Our Site to work properly. Information on controlling cookies or rejecting cookies is available from several websites, e.g.

How do we protect personal information?

Your personal information is stored by Our service providers, who hold the information securely on their servers. The Learning Hub website where Your information is submitted is over a secure connection and has a security certificate.

We also take appropriate measures to ensure that the information disclosed to Us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

As indicated above, We may pass your information to Our service providers, agents and associated organisations.

We may also need to disclose Your information if required to do so by law.

Who are the outside parties that hold the information collected by the Learning Hub?

There are three external companies who provide services relating to the hosting of Our store system and providing the ability to take card payments.

  1. Connected Shopping Ltd – They are the host and developers of the online store system. Personal data is stored securely on their servers.

Retention Period

Data relating to your transaction on the Learning Hub will be held for 7 years, to comply with the Limitations Act (1980).


King's Health Partners may contact You in relation to the Order You place using the website.

King's Health Partners may wish to contact You for marketing purposes. Any necessary consent will be obtained prior to such contact.

What are my rights?

You have rights as the ‘data subject’ (the person whom our personal data is about) over the personal data We hold about You.

  1. The right to be informed – You have the right to be informed about the collection and use of Your personal data. This privacy notice serves to fulfil this, but You may contact if You have any questions.
  2. The right of access – You have the right to access the personal data We hold about You.
  3. The right to rectification – You have the right to any inaccurate personal data corrected, or have Us complete any information that is incomplete.
  4. The right to erasure – You have the right to have personal data erased under certain circumstances.
  5. The right to restrict processing – You have the right to restrict Us from processing Your data under certain circumstances.
  6. The right to data portability – You have the right to receive the data You have provided to Us, and to request Us to pass it on to someone else.
  7. The right to object – You have the right to object to how We process Your data in certain circumstances.
  8. Right to withdraw consent – In cases where You have given consent for something, You have the right to withdraw that consent.
  9. Right to lodge a complaint – You have the right to lodge a complaint with a supervisory body.


While we make every attempt to ensure You get the most out of this Site, You may find you can improve Your browsing experience by altering particular browser settings. Below, We show You how to change the settings for common web-browsers.

When in doubt, check Your browsers built-in documentation.

Internet Explorer (IE)

  • Change font sizes in IE
    • IE7: From the Page menu, choose the Text size option
    • IE6 and below: From the View menu, choose the Text size option Change colour and font settings in IE
    • From the Tools menu, choose Internet Options
    • Select the Accessibility... button (bottom right)
    • By checking the desired checkboxes, you can force the browser to ignore the colours, font styles and font sizes
  • Disable images in IE
    • From the Tools menu, choose Internet Options
    • Select the Advanced tab (top right)
    • Scroll down to the Multimedia section
    • Untick the checkbox labelled Show pictures

Mozilla Firefox

  • Change font sizes in Firefox
    • From the View menu, choose the Text Size option
  • Change colour and font settings in Firefox
    • On OSX: With Firefox in focus, select the Firefox menu, followed by Preferences
    • On other platforms: From the Tools menu, choose Options
    • Select the Content tab. To select fonts:
    • Within the Fonts & Colors section, select the default font and size from the drop-down menus
    • Clicking the Advanced... will display a new dialog. To enforce your previous font selection, untick the checkbox Allow pages to choose their own fonts, instead of my selections above
    • To select colours:
    • Within the Fonts & Colors section, click the Colors... button
    • The dialog that appears allows you to select a colour palette that best suits you
    • To enforce your colour selection, untick the checkbox Allow pages to choose their own colours, instead of my selections above
  • Disable images in Firefox
    • On OSX: With Firefox in focus, select the Firefox menu, followed by Preferences
    • On other platforms: From the Tools menu, choose Options
    • Select the Content tab
    • Untick the checkbox labelled Load images automatically

Further help

If Your browser is not covered here, or You would like more in-depth information, visit My Web my Way (, an online guide that explains the various accessibility features provided by Your web browser.

Features of the site

Descriptive link text
When the author of a site uses descriptive link text, all links on the page will make sense even when read out of context. For users of assistive technology (e.g. Screen-readers) this can allow them to quickly jump through pages of text to find relevant links.

Meaningful ALT attribute on images
Most images on this site contain additional 'alternate' text that is stored with the image. This allows users who otherwise wouldn't be able to see the image access to the stored information. Although this can help users of assistive technology (e.g. Screen-readers), this also applies to visitors who disable images because of a slow internet connection.

Any image that is considered purely decorative will have a blank alternate text (e.g. alt=""). This reduces the amount of unnecessary content on the page.


If you require content in an alternative accessible format please contact us and we will endeavour to provide this. Please email